EASYJET passengers were reportedly left stranded for five hours in an airport when their plane flew to its final destination without them.
A flight from London Gatwick to Lisbon on Friday had to be diverted to Porto because the runway was closed at Lisbon Airport.
Travellers for flight EZY 8717 waited for five hours at Porto Airport before they were told the plane had continued on to Lisbon without them, a passenger said.
People were offered coach transfers for the remainder of their journey, Surrey Live reports.
Frazer Rendell, one of the passengers, said described how “everyone was shocked”.
The 48-year-old said how they were told that their flight was already delayed leaving Gatwick because the air conditioning was not working.
Rendell says they landed in Porto at about one in the afternoon and were told they would reboard the plane once it had refuelled.
He said: “We got to the airport just after two o’clock and were sat there until 4.30pm until someone said your plane has taken off and has gone to Lisbon without you.
‘SHOCKED AND DISAPPOINTED’
“Everyone was shocked that the plane had gone without us in the same condition that it arrived in.”
At 5.50pm, passengers boarded the coach and went to Lisbon.
They arrived at about 10pm – eight hours later than originally planned.
Rendell said he was extremely disappointed.
The Sun Online contacted easyJet for comment.
A spokesman from easyJet told Surrey Live: “easyJet can confirm that flight EJU8717 from London Gatwick to Lisbon on 12 April diverted to Porto due to the runway closure at Lisbon.
“Once in Porto the flight was subject to a slot constraint and so the decision was taken to disembark passengers for their comfort.
“The slot delay unfortunately caused crew to exceed their legal working hours limit so passengers were provided with refreshment vouchers and offered coach transfers to Lisbon.
“After customers had disembarked a slot became available and so the flight operated an empty sector to Lisbon to ensure it could operate later sectors.
“Although this is outside of easyJet’s control, we would like to apologise to passengers for the inconvenience caused and thank them for their patience.
“The safety of its passengers and crew is easyJet’s highest priority.”
We pay for your stories! Do you have a story for The Sun Online news team? Email us at firstname.lastname@example.org or call 0207 782 4368. You can WhatsApp us on 07810 791 502. We pay for videos too. Click here to upload yours.