ATLANTA – Channel 2 Action News is hearing from local Wells Fargo customers who are concerned and upset about the company’s widespread system outage.
The company said the power shutdown was not due to any cybersecurity attack, but rather smoke at one of its facilities.
Thousands of customers were left shut out of their bank accounts.
“It doesn’t ever take this long,” Debbie Maple said, showing Channel 2’s Alyssa Hyman her Wells Fargo banking app. “Earlier, it wasn’t even showing me the pretty picture. It was just, like, nothing.”
At first she thought it was just her. “I didn’t realize it was down, down until now,” Maple said.
She was able to use the ATM at the Woodstock branch.
But that wasn’t the case for thousands of other Wells Fargo customers earlier in the day when everything from online banking to debit cards were impacted.
“My first indication of trouble was when I went to buy some dog food,” Lianne Whang said.
Whang said that’s when her debit card was declined.
“If I can’t access my money, then that affects everything,” Whang said.
When she couldn’t access her online account, Whang went to her bank and tried to get cash.
“They told me I could withdraw $100 and that was all,” Whang said.
Wells Fargo tweeted out a message, saying it was experiencing system issues due to a power shutdown at one of its facilities after smoke was detected.
But social media users weren’t happy.
One customer tweeted: “My money is so secure, not even I can access it.”
Systems were still down Thursday evening, but the issue was later resolved. Wells Fargo is saying it apologizes for the inconvenience and will reverse any Wells Fargo fees incurred as a result.
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