Nintendo UK Won’t Fix Switch Joy-Con Drift Issues For Free – Nintendo Life

Nintendo UK Won’t Fix Switch Joy-Con Drift Issues For Free – Nintendo Life

Switch users in the UK have had no luck so far

Nintendo Life Joy-Con

It seems free Joy-Con repairs and refunds for customers who already paid to have their faulty controllers fixed may be limited to the United States if previously reported internal documentation is anything to go by.

UK news website Metro reveals there has been “no change in policy” within the UK, with certain customer support staff located in Europe seemingly unaware of recent developments within the US.

Readers have sent us in chat transcripts showing Nintendo UK refusing to make repairs for free and a call ourselves to the support centre proved that no one there had been told to offer free repairs or refunds.

According to NintendoSoup, a Reddit user known as Toboid contacted Nintendo’s customer help in the UK and asked if they were eligible for free Joy-Con repairs. This was the official response:

Unfortunately not… A statement was released by Nintendo of America acknowledging known issues with Nintendo Switch Joy-Con controllers. Our Nintendo UK process remains the same – to provide recommended troubleshooting

At this point in time, other branches of Nintendo located in different regions, may or may not follow through with free fixes. The situation is reportedly the same in France. However, in the same Reddit thread mentioned above, user flame03 from the Netherlands explained how they had spoken to Nintendo yesterday and begun the process to get their Joy-Con fixed:

I’m in the Netherlands (also EU) and I got my switch in May 2017. According to EU laws, beyond the 1 year factory warranty and beyond the 2 year store warranty. I chatted with Nintendo yesterday and they started the process to repair the joycons free of charge and no shipping costs.

They requested me to print out a shipping label and send the joycons in a box to them. (Pre paid shipping label).

The class action lawsuit was filed by the American law offices of Chimicles, Schwartz Kriner & Donaldson-Smith against Nintendo of America.

CSK&D has filed a class action lawsuit against Nintendo of America, Inc. (“Nintendo”) for claims relating to alleged defects in the Joy-Con controllers that are part of Nintendo Switch gaming consoles. The complaint, filed in the United States District Court for the Western District of Washington, alleges that the joysticks on Joy-Con controllers are defective, leading users to experience drift issues.

It remains unclear if the internal policy, reportedly revealed by Vice, will be rolled out to regions outside of America.

Customers will no longer be requested to provide proof of purchase for Joy-Con repairs. Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.

Metro noted how Nintendo’s American branch had “failed to publicly acknowledge the change in policy”, so there is a “possibility” that Europe and other regions have not yet got the memo.

What’s your own experience been like so far? Leave a comment below.



  1. … [Trackback]

    […] There you can find 2951 additional Info on that Topic: […]

  2. Unquestionably imagine that which you said. Your favourite reason seemed to be at the net the simplest thing to be mindful of. I say to you, I definitely get irked at the same time as other people consider concerns that they plainly don’t recognize about. You controlled to hit the nail upon the highest as neatly as defined out the entire thing with no need side effect , other people could take a signal. Will probably be again to get more. Thank you

  3. Terrific work! This is the type of information that should be shared around the web. Shame on Google for not positioning this post higher! Come on over and visit my site . Thanks =)

  4. This blog is definitely rather handy since I’m at the moment creating an internet floral website – although I am only starting out therefore it’s really fairly small, nothing like this site. Can link to a few of the posts here as they are quite. Thanks much. Zoey Olsen

  5. I do enjoy the way you have presented this particular issue plus it does indeed offer me some fodder for thought. On the other hand, because of just what I have experienced, I really hope as the feed-back pack on that individuals continue to be on issue and don’t get started upon a tirade of the news of the day. All the same, thank you for this excellent piece and though I can not really concur with it in totality, I respect the viewpoint.

  6. … [Trackback]

    […] There you can find 43265 more Information on that Topic: […]

  7. You could certainly see your skills in the work you write. The world hopes for more passionate writers like you who aren’t afraid to say how they believe. Always go after your heart.

  8. Good site! I really love how it is easy on my eyes and the data are well written. I am wondering how I could be notified whenever a new post has been made. I have subscribed to your RSS which must do the trick! Have a nice day!

  9. hello there and thank you for your info – I have certainly picked up something new from proper here. I did on the other hand expertise a few technical issues using this web site, as I experienced to reload the web site lots of times prior to I may just get it to load properly. I were thinking about if your hosting is OK? No longer that I am complaining, but slow loading circumstances times will often affect your placement in google and could damage your high quality rating if advertising and ***********|advertising|advertising|advertising and *********** with Adwords. Well I am adding this RSS to my email and can look out for a lot extra of your respective intriguing content. Make sure you update this once more very soon..

  10. I haven’t checked in here for a while since I thought it was getting boring, but the last several posts are great quality so I guess I will add you back to my everyday bloglist. You deserve it my friend 🙂

  11. Thank you for sharing superb informations. Your site is so cool. I’m impressed by the details that you’ve on this website. It reveals how nicely you understand this subject. Bookmarked this web page, will come back for more articles. You, my pal, ROCK! I found simply the info I already searched all over the place and simply could not come across. What a great web-site.

  12. Hello, i read your blog from time to time and i own a similar one and i was just wondering if you get a lot of spam remarks? If so how do you stop it, any plugin or anything you can suggest? I get so much lately it’s driving me insane so any assistance is very much appreciated.

  13. Can I just say what a relief to find someone who actually knows what theyre talking about on the internet. You definitely know how to bring an issue to light and make it important. More people need to read this and understand this side of the story. I cant believe youre not more popular because you definitely have the gift.

  14. When I originally commented I clicked the “Notify me when new comments are added” checkbox and now each time a comment is added I get four emails with the same comment. Is there any way you can remove me from that service? Thanks a lot!

  15. Do you have a spam problem on this site; I also am a blogger, and I was wondering your situation; we have developed some nice practices and we are looking to swap methods with others, please shoot me an email if interested.

  16. I like this post, enjoyed this one thank you for posting. “Pain is inevitable. Suffering is optional.” by M. Kathleen Casey.


Please enter your comment!
Please enter your name here