Home Business More stress for retailers as shoppers click but don’t collect – The...

More stress for retailers as shoppers click but don’t collect – The Times

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More stress for retailers as shoppers click but don’t collect – The Times
Click and collect is intended to take the hassle out of shoppingHGL/Getty Images

Shoppers are not bothering to collect items worth a total of £228 million a year that they purchased using click and collect.

One in seven shoppers said that they had failed to pick up a parcel, according to a survey by Barclaycard and Decathlon, the sportswear retailer. Shoppers are reimbursed by retailers if they do not collect their online orders after a period of time.

Retailers are keen for customers to buy online and pick up at a local outlet, because it reduces the need for a physical presence on the high street and for deliveries to homes. However, consumers are not bothered about picking up their items because they receive refunds, creating costs and a logistical burden for retailers.

One in three people who…

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