CHANDIGARH: A parcel containing blood pressure medicines sent by a woman to her mother in a village village in China in a blunder of the Sector 17
That is going to cost it Rs 5,000
Chaina in jaito
, Faridkot, was mistaken as China, the post office said in its reply to the notice issued by District Consumer Disputes Redressal Forum on the complaint of Balwinder Kaur, a resident of New Darshani Bagh, Manimajra. “On tracking the consignment number through Internet, I was wondering to note that the parcel reached Beijing owing to the wrong sorting of staff at the post office and not reading the correct address,” Kaur said. She has sent the parcel through registered post on January 18, 2018, from the Raj Bhawan branch of the post office. The parcel kept moving from Chandigarh and Delhi and was in China from January 19, 2018, to 27 January, 2018. Finally, Kaur got it back on January 31, 2018.
In his defense, the authorities said the government of its 6th section, according to the post of the central government or its postal officers are exempted from any liability for loss, mis-delivery of delay or any postal article to the loss.
‘Delivery Chaina’ caused confusion
The authorities said “after writing the full address,” again again the words “delivery chaina”, creating the confusion. They denied there was any deficiency in service or unfair trade practice on their part, a line of argument was the forum did not buy.
“Instead of apologizing for its mistake, admitting the parcel was sent to a wrong destination, the post office is blaming the complainant, saying” she is deliberately added the last lines / words for reasons best known to her, “the forum said. “Post office officials have shown that its delinquent and lethargic work culture by taking a plea that due to heavy rush of work, it has become routine for delivery staff, the article delivered to the address of the last lines. It has been confirmed by officials that only after delivering the parcel to the state or the country, further address is to be checked.
The forum further said, “Since officials have accepted the postal article from the complainant on requisite payment, the officials were required to render fault-free and effective services in the shape of delivering the article on time, which they have miserably failed.”
It was held in the act of not delivering the parcel at the correct address and unnecessarily forcing the complainant to indulge in unwarranted litigation amounted to deficiency in service and unfair trade practice, which is certainly immense physical and mental harassment to her. They were asked to pay up Rs 5,000